Privacy Policy
NoWax Ear Care is committed to protecting your privacy and handling your personal information securely and responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
- visit our website
- contact us
- book appointments
- use our services
- communicate with us electronically
This policy applies to all services provided by NoWax Ear Care and to the website.
About us
When we refer to “NoWax Ear Care”, “we”, “our”, or “us”, we mean:
Nicholas Gray trading as NoWax Ear Care
Data Controller:
NoWax Ear Care
19 Howard Court
North Shields
Tyne and Wear
NE30 1NZ
Email: admin@nowax.pro
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, NoWax Ear Care is the data controller responsible for your personal data.
What information do we collect?
Depending on how you interact with us, we may collect and process the following information.
Personal Information
This may include:
- Name
- Postal address
- Email address
- Telephone number
- Date of birth
- Appointment information
- Communication records
Health Information
As part of providing ear care and audiological services, we may collect:
- Medical history relevant to treatment
- Ear health information
- Audiological assessment information
- Treatment notes
- Clinical records
Health data is classified as “special category data” under UK GDPR and receives additional legal protection.
Financial Information
Where required for payment processing, we may process:
- Billing details
- Transaction records
- Limited payment information
We do not store full card payment details on our systems.
Technical Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage information
- Pages visited
- Time spent on pages
- Referring websites
This information helps us improve website performance and user experience.
We will add your name, email address and postal address to our mailing list unless you tell us not to (see ‘Access to Information’ below).
It is possible to view NoWax Ear Care website without providing any personal details. However, without registering your details you may not be able to use some of the service.
How we collect your data
We collect information:
- directly from you when you contact us
- when you complete forms on our website
- when you book appointments
- during consultations and treatments
- when you communicate with us by phone, email or online
- through cookies and website analytics tools
Lawful Basis for Processing
Booking and managing appointments
Providing treatment and clinical care
Providing treatment and clinical care
Contract
Providing treatment and clinical care
Providing treatment and clinical care
Providing treatment and clinical care
Provision of healthcare
Maintaining clinical records
Providing treatment and clinical care
Maintaining clinical records
Legal obligation / healthcare provision
Processing payments
Website analytics and improvements
Maintaining clinical records
Contract
Responding to enquiries
Website analytics and improvements
Website analytics and improvements
Legitimate interests
Website analytics and improvements
Website analytics and improvements
Website analytics and improvements
Consent / legitimate interests
Sending marketing communications
Sending marketing communications
Sending marketing communications
Consent or soft opt-in
Accounting and tax records
Sending marketing communications
Sending marketing communications
Legal obligation
Special Category Health Data
Sending marketing communications
Special Category Health Data
Where we process health information, we rely on the additional condition under Article 9 UK GDPR for the provision of health or social care and treatment.
How do we use your data?
We may use your information to:
- provide ear care services
- manage appointments
- maintain patient records
- communicate with you regarding your treatment
- respond to enquiries
- process payments
- improve our website and services
- comply with legal and regulatory obligations
- send service updates or relevant information
Where marketing consent is required, we will ask for your permission before sending promotional communications.
You can opt out of marketing communications at any time.
Click here for details:.
Sharing Your Information
We do not sell your personal information.
We may share your information where necessary with:
- payment providers
- website and IT service providers
- booking or practice management systems
- accountants and professional advisers
- healthcare professionals where clinically appropriate
- regulators or legal authorities where required by law
All third parties acting on our behalf are required to keep your information secure and process it lawfully.
International Transfers
Some of our third-party providers may store or process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, including:
- UK adequacy regulations
- International Data Transfer Agreements (IDTAs)
- Standard Contractual Clauses (SCCs)
Data Security
We take appropriate technical and organisational measures to protect your personal information.
These measures may include:
- password-protected systems
- encrypted communications where appropriate
- restricted staff access
- secure cloud-based systems
- regular software and security updates
Although we take security seriously, no online transmission can be guaranteed to be completely secure.
How long do we keep your data?
We only retain information for as long as necessary. Typical retention periods may include:
Clinical and patient records
Clinical and patient records
Clinical and patient records
In accordance with healthcare and legal requirements
Financial and tax records
Clinical and patient records
Clinical and patient records
6 years
Marketing data
Clinical and patient records
Website analytics data
Until consent is withdrawn
Website analytics data
Website analytics data
Website analytics data
Up to 26 months
General enquiries
Website analytics data
General enquiries
Up to 12 months
Your Rights
Under UK GDPR, you have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of your data
- restrict processing of your data
- object to certain processing activities
- request transfer of your data
- withdraw consent where processing relies on consent
- lodge a complaint with the Information Commissioner’s Office (ICO)
You can learn more about your rights at:
To exercise your rights, please contact us using the details below.
You will not usually have to pay a fee to access your personal data. However, we may charge a reasonable fee if a request is clearly unfounded, repetitive or excessive.
We may ask for proof of identity before responding to requests.
Cookies and Website Tracking
Our website uses cookies and similar technologies.
Cookies are small text files stored on your device when you visit a website.
We use cookies to:
- ensure the website functions properly
- improve website performance
- understand how visitors use the site
- remember preferences
- support analytics
Where legally required, we will request your consent before placing non-essential cookies on your device.
You can manage cookie preferences through:
- our cookie banner
- your browser settings
For more information, please see our Cookie Policy below.
Third party links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
Children’s Privacy
Our services are not directed at children without the involvement of a parent or guardian.
Where treatment involves minors, parental or guardian consent may be required.
Complaints
If you have concerns about how we handle your information, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
NoWax Ear Care
19 Howard Court
North Shields
Tyne and Wear
NE30 1NZ
Email: admin@nowax.pro
Changes to our privacy policy
Last updated 10th May 2026
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised update date.
Continued use of our website and services after changes are posted indicates acceptance of the updated policy.
Cookie Policy
Last updated 10th May 2026
What Are Cookies?
Cookies are small text files placed on your device when you visit a website.
They help websites function correctly, improve user experience and provide information about how visitors use a website.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly.
They may include:
- security cookies
- session cookies
- form functionality cookies
These cookies cannot usually be disabled.
Analytics Cookies
Analytics cookies help us understand how visitors use our website.
They may collect information such as:
- pages visited
- time spent on pages
- traffic sources
- device types
We use this information to improve our website and services.
Analytics cookies will only be used where required consent has been obtained.
Functional Cookies
These cookies remember preferences and settings to improve your experience.
Third-Party Cookies
Some third-party services embedded within our website may set cookies.
These may include:
- Google services
- maps
- booking systems
- video content
- social media integrations
We recommend reviewing the privacy policies of these providers.
Managing Cookies
You can control cookies through:
- our cookie consent banner
- your browser settings
Most browsers allow you to:
- block cookies
- delete cookies
- receive notifications when cookies are used
Disabling some cookies may affect website functionality.
NoWax Ear Care
This website uses cookies.
We use cookies to analyze website traffic and optimize your experience. By accepting cookies, your data will be aggregated with all other user data. For more info, see our Privacy Policy